Returns & Exchanges
At Eclat BMX, we stand by the durability and precision of our components, offering a 30-day return window for all unused gear in its original packaging. Whether you ordered the wrong offset or changed your mind, we are committed to getting you back on your bike with the right parts.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused components in their original Eclat boxes, ensuring all hardware and instruction manuals are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the parts, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing